Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For custom orders, the process may take up to 7 business days. Once dispatched, delivery usually takes 5-7 days to reach you within India.
Potential delays due to a high volume of orders or postal service problems that are outside of your control.
We offer free shipping for orders over ₹1,500.00
International shipping
For International Orders, shipping is calculated at checkout.
All orders are processed within 8 to 20 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Numerixx is not responsible for these charges if they are applied and are your responsibility as the customer.
Return and Refund Policy
Our return policy is valid for 3 days from the date of delivery. Please contact us within this time frame for any return or refund requests. Afterwards, unfortunately we can’t offer you a refund or exchange.
Conditions for Returns & Exchange
Returns are applicable only to the damaged or defective items received. To complete your return, we require a receipt or proof of purchase.
The item must be unused and in its original packaging.
All returned items will undergo inspection before processing refunds or exchanges. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 Business days.
We don’t offer exchanges on crystals as each piece is different, energetically charged, and personally aligned with its owner.”
For size-related concerns, we recommend carefully checking the dimensions before purchasing, as crystals are uniquely made and exchanges will be difficult.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
International orders
Please note that returns or refunds for orders shipped outside India cannot be processed due to cross-border customs regulations.
How to Request a Return
Email us at numerixx99@gmail.com or WhatsApp us at +91 9983305333, providing your order number, pictures of the item, and the reason for the return/exchange.
We will arrange reverse pick-up of the product within 3-5 working days.
Refund Process:
Prepaid Orders: Refunds will be initiated after the returned product passes inspection.
COD Orders: Customer must provide bank account details to receive the refund.